Reference

Read the Terms Before You Browse

We've written these terms so you know what happens when you open an account, send a deposit through bKash or Nagad, place a wager on cricket markets or slot rounds, and request a withdrawal.

Account eligibilityPayment obligationsDispute resolutionWithdrawal verificationResponsible use
BDT 7 Read the Terms Before You Browse
CONTACT PATHS

How to Reach Us About Terms

If you have a question about these terms, need clarification on account rules, or want to report a dispute, our Bangladesh support team is here to help. We handle queries about eligibility, payment verification, withdrawal holds and account closures through the channels below. Response times vary depending on the complexity of your case and current ticket volume.

Team online

Live Chat

Open the chat widget in the bottom corner of any page for real-time help with term questions, account eligibility or payment rules. Our team answers most queries within minutes during active hours.

Email Support

Send detailed term or dispute questions to our support address. Include your account ID, the issue date and any relevant screenshots. We aim to reply within one business day for Bangladesh accounts.

Help Center

Browse our policy articles for answers to common term questions — account verification steps, withdrawal rules, bonus expiry and dispute timelines. Most queries are resolved by reading the relevant article.

PLATFORM ACCOUNTABILITY

How We Handle Your Account

We built BDT 7 around clear rules for account management, payment security and dispute resolution so you know exactly what happens at each step. Our terms explain who can access the platform, how we verify withdrawals, what documents we may request, and how long we keep your account data. If you want to close your account or request a copy of your records, contact our support team with your account ID and we will guide you through the process.

Identity Verification

We check your national ID and proof of Bangladesh address before approving withdrawals. This step protects your account from unauthorized access and ensures payments reach the correct bKash, Nagad or Rocket number you registered.

Payment Security

Every deposit and withdrawal request is logged with a timestamp, amount and payment method. We encrypt transaction data and never store your bKash, Nagad or Rocket PIN. Only you can authorize payments from your mobile wallet.

Data Retention

We keep account records, transaction logs and support tickets for the period required by our operational and legal obligations. Once that period ends, we delete or anonymize your data unless you request earlier removal.

Account Closure

You can close your account at any time by contacting support. We will settle any pending withdrawals, return remaining balances to your registered payment method, and confirm closure within three business days.

Terms Questions from Bangladesh Players

You must be eighteen or older and reside in a region where online wagering is permitted under local law. We verify your age and location during registration and may request ID documents before processing withdrawals.

Inaccurate details can delay withdrawal approval or cause your account to be suspended. Contact support immediately if you notice an error so we can update your records and verify your identity with correct documents.

No. All bets are final once confirmed. We do not reverse settled wagers except in cases of proven technical error, such as a server malfunction that affected odds display or bet confirmation.

Most requests are reviewed within a few hours. If we need additional documents — such as a national ID or proof of address — the process may take one to two business days until you submit the required files.

Change your password immediately and contact our support team. We will investigate the login history, block suspicious access and help you secure your account. Never share your login credentials or mobile wallet PIN with anyone.

Open a support ticket within seven days of the event, describe the issue clearly, and attach any relevant screenshots or transaction IDs. Our team will review your case and respond with a decision and explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.